Terms and Conditions of Sale: Digital Course and Downloadable Guide

Eyes Between Lines | Last updated: [3 Nov 2026]

Draft template for Australian sales. Replace the [bracketed] items, and have a lawyer review it before you publish it.

1. About these terms

1.1 These terms apply to every purchase of a digital product from Eyes Between Lines, including our online course and our downloadable guides. Together these are the "Products".

1.2 We are Kanari Zukoshi at eyesbetweenlines.com, ABN ‭63727982192‬, based in New South Wales, Australia. You can contact us at hello@eyesbetweenlines.com.

1.3 By placing an order or accessing a Product, you agree to these terms. If you do not agree, please do not buy.

2. What you are buying

2.1 The Guide is a digital file (PDF) delivered by download link or email after payment.

2.2 The Course is a collection of digital lessons (video, audio and/or written material) delivered online. Access is provided via email link to Systeme.io Platform for a lifetime access from the date of purchase.

2.3 The Products are digital only. Nothing is posted to you.

2.4 We describe the Products as accurately as we can. Screenshots, examples and sample images are illustrative, and the content may be updated or improved over time.

3. Prices and payment

3.1 All prices are in Australian dollars (AUD) and include GST where applicable, unless stated otherwise.

3.2 Payment is taken in full at checkout through our payment provider, Stripe or Square. We do not see or store your card details.

3.3 If we offer a payment plan, you agree to pay each instalment on time. Access may be paused if an instalment fails.

3.4 We may change prices at any time. The price you see at checkout is the price you pay.

4. Delivery and access

4.1 After payment is confirmed you will receive an email with your download link or login details. Please check your spam folder if it does not arrive, and contact us if you still cannot find it at hello@eyesbetweenlines.com

4.2 Download links and course access are for you alone. You are responsible for keeping your login details secure.

4.3 We aim to keep the Course available at all times, but we do not guarantee uninterrupted access. We are not liable for short outages caused by hosting or platform providers but please email us with a screenshot of the problem.

5. Refunds

5.1 Because the Products are digital and can be accessed immediately, we do not offer refunds for change of mind once you have downloaded the Guide or accessed the Course.

5.2 Your rights under Australian Consumer Law. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. If a Product is faulty (for example, a file will not open, or lessons will not play) or is not as described, contact us and we will fix the problem, replace the Product or refund you, as the law requires.

5.3 To report a problem, email hello@eyesbetweenlines.com with your order number, a screenshot of the problem and details of the issue. We will respond within 5 business days.

6. Intellectual property and licence

6.1 All content in the Products, including text, photographs, video, graphics, templates and branding, is owned by us or used with permission, and is protected by copyright.

6.2 When you buy a Product, we grant you a personal, non-exclusive, non-transferable licence to access and use it for your own learning and personal use.

6.3 You must not:

• copy, share, resell, upload, distribute or publicly post the Products or any part of them
• share your login or download link with others
• use our images, videos or materials in your own courses, products or marketing
• record, screen-capture or reproduce the Course lessons

6.4 If you would like to share content with a friend, school or group, please contact us about a group licence.

6.5 Breach of this section may result in your access being cancelled without refund.

7. Safety and ocean activity disclaimer

7.1 The Products include information about surfing, photography and being in or around the ocean. These are activities with real risks, including drowning, injury and marine hazards.

7.2 The content is general information and inspiration only. It is not a substitute for professional instruction, a lifeguard's advice or your own judgement of conditions on the day.

7.3 You take part in any ocean or physical activity at your own risk. You are responsible for your own safety, for assessing your skill level and local conditions, and for checking you have suitable equipment, insurance and supervision.

7.4 To the extent the law allows, we are not responsible for injury, loss or damage resulting from your use of the Products.

8. No guarantee of results

8.1 The Course and Guide are designed to help you learn and grow. We cannot guarantee particular outcomes, such as bookings, income, followers or skill level. Results depend on your effort, circumstances and the market.

9. Limitation of liability

9.1 To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, our total liability for any claim relating to a Product is limited to the amount you paid for that Product.

9.2 We are not liable for indirect or consequential loss, such as lost profits or lost business opportunities.

9.3 Nothing in these terms excludes or limits any right you have under the Australian Consumer Law that cannot lawfully be excluded or limited.

10. Privacy and email list

10.1 We collect your name, email address and payment details (through our payment provider) to process your order and deliver the Product. We handle personal information in line with our Privacy Policy at eyesbetweenlines.com.

10.2 If you opt in to our email list, we will send you news, offers and resources. You can unsubscribe at any time using the link at the footer in any email. We do not sell your personal information.

11. Community and conduct

11.1 If the Course includes a community space, comments or forum, you agree to be respectful and supportive. We may remove content or access for behaviour that is abusive, discriminatory or harmful, without refund.

11.2 If you share your own photos or stories with us for feedback or features, you keep ownership of them. By submitting them, you give us permission to use them to give you feedback, and to share them publicly only if you have agreed to that in writing.

12. Changes to the Products and these terms

12.1 We may update, improve or discontinue Products or parts of them. If we remove a major part of a Course you have paid for, we will offer you a reasonable alternative or a refund.

12.2 We may update these terms from time to time. The terms in force at the time of your purchase apply to that purchase.

13. General

13.1 These terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

13.2 If any part of these terms is found to be unenforceable, the rest remains in effect.

13.3 These terms, together with the checkout page and our Privacy Policy, are the entire agreement between you and us about the Products.

14. Contact

Kanari Zukoshi

Eyes Between Lines Email: hello@eyesbetweenlines.com

Website: eyesbetweenlines.com

Privacy Policy

Eyes Between Lines | Last updated: [date]

Draft template for an Australian small business. Replace the [bracketed] items, and have a lawyer review it before you publish it.

1. Who we are

Eyes Between Lines is operated by Kanari Zukoshi at eyesbetweenlines.com, ABN ‭63727982192, based in New South Wales, Australia. This policy explains how we collect, use, store and share your personal information when you visit our website, buy our digital products (including our course and downloadable guide), join our email list, or book a shoot with us.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Contact for privacy questions: [email address]

2. What information we collect

Depending on how you deal with us, we may collect:

• Contact details: your name, email address, phone number and postal address
• Order details: what you purchased, when, and the amount paid. Payments are processed by Hnry, Stripe or Square, so we do not see or store your full card details
• Booking details: information you give us when you enquire about or book a shoot, such as your location, preferences and availability
• Photos and videos: images and footage taken at a shoot, and any photos you choose to send us
• Website and social data: your IP address, browser type, pages visited and cookies, and messages you send us on Instagram or other platforms
• Course activity: your login details and progress through the course, if we use a course platform

We do not knowingly collect sensitive information (such as health information) unless you choose to give it to us, for example to tell us about an injury or access need before a shoot.

3. How we collect it

We collect information directly from you when you fill in a form, make a purchase, sign up to our email list, send us an enquiry or attend a shoot. We also collect some information automatically through our website, our course platform and third-party tools such as analytics.

4. Why we collect and use it

We use your personal information to:

• process your orders and deliver the course, guide or photography services
• give you access to your course, downloads and customer support
• send you your photos and videos, and manage bookings
• send you news, offers and resources, if you have opted in
• improve our website, products and services
• meet our legal and tax obligations

5. Email marketing

We only send marketing emails to people who have opted in, for example by signing up for our guide or email list. Every email includes an unsubscribe link, and you can opt out at any time or email [email address] to be removed. We handle this in line with the Spam Act 2003 (Cth).

6. Photos and video of you

If we photograph or film you, we will explain how we plan to use the images before the shoot. We will only use images of you in our portfolio, website, social media or marketing if you have agreed to this in writing (for example in a model release or booking agreement). You can ask us to stop using your image in future material by contacting us, although we cannot recall images already published or printed.

7. Who we share information with

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as:

• payment processors Hnry invoices, Stripe online payments or Square in person payment
• our website and store host (Pixieset)
• our course platform Systeme.io
• our email marketing provider Systeme.io, MailLite, Pixieset Campaigns
• analytics and advertising tools Google Analytics, MailLite, Instagram, Facebook

We may also disclose information if required by law or to protect our legal rights.

8. Overseas disclosure

Some of our service providers store data on servers outside Australia, including in the United States and other countries. By giving us your information you understand it may be handled overseas. We take reasonable steps to choose providers with appropriate security and privacy practices.

9. Cookies and tracking

Our website uses cookies and similar tools to make the site work, remember your preferences and understand how visitors use it. You can turn off cookies in your browser settings, though some parts of the site may not work as well.

10. Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including using reputable platforms with secure logins and encryption. No online system is completely secure, so we cannot guarantee absolute security.

11. How long we keep it

We keep personal information only as long as we need it for the purposes above or to meet legal requirements (for example, financial records are kept for at least five years for Tax purposes). When we no longer need it, we delete or de-identify it.

12. Your rights

You can ask us to:

• give you access to the personal information we hold about you
• correct information that is inaccurate or out of date
• delete your information, where we are not required to keep it

Email hello@eyesbetweenlines.com and we will respond within 5 business days. We may need to confirm your identity first.

13. Complaints

If you think we have breached your privacy, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website with the date it was last updated.

15. Contact

Eyes Between Lines Email: hello@eyesbetweenlines.com Website: eyesbetweenlines.com